We Are Doing Agency Tech Wrong

Digital Agency technology: I’ve been doing it for about 20 years now, and it sucks. Technology projects…

Making Your Job Search Suck Less: My New Startup, int18

From 2011 to 2016 I ran a consulting software development business, building web applications for…

Automating the Air

How will self-driving cars affect us? Automation has been in the cockpit of airplanes for decades, how has it worked out for…

How To Manage A Tech Career

Over the last few weeks I’ve had a strange disconnect with several friends when discussing their careers. It’s almost like there’s a fundamental difference in our world view — our assumptions about how the universe works. I was confused, until I started to suspect that I may be…

Automation Revolution: Self-Driving Cars and Their Consequences

Structure and Fluidity — Thoughts on Conversational Interface Design

Please listen carefully as our menu options have recently changed.

The worst.

Phone trees incite what I call Faceless Rage: that feeling of fury that rises in…

Conversational Architecture

My business partner Roy and I wandered around this lovely party on the Gawker rooftop here in NYC last summer. A “Hacks and Hackers” meetup, it presented a common ground for programmers and journalists to get together and compare notes. We started to notice an interesting gap in…

The Experience/Reality Spectrums

VR/AR vs Actual, and What They’re Good For